Concept & Methods

During the analysis and problem-solving phase we are intensively with you.
This period is characterised by a high level of presence and availability with a constantly increasing impact. We discuss unbundling, long tail and free business models, measures for structural and process options as well as the basics and measures for new customer acquisition, customer retention and termination prevention etc. We are constantly reminded that, according to a study by Sidney Yoshida (“The Iceberg of Ignorance”), only 4% of existing problems in a company are known to top management; just 9% of the level below. Moreover, problems are only symptoms of deeper causes that need to be eliminated. Use your potential for more performance.

The implementation phase is characterised by a lower presence and a further increasing success curve. If we notice a flattening of the positive development, we will be back on site.

After the actual duration of the project, we serve free of charge as sparring partners without a yes-man mentality: critical, systemic questioning of the premises, the changes, the developments with constructive criticism.

The experience of 20 years of management responsibility coupled with empathic interaction with employees has a positive effect on the change process and thus on the speed of implementation at lower costs and an early onset of impact. We rely on employee discussions in individual interviews and discussions in small groups, which run like a red thread through the customer-relevant areas and departments. We are convinced that this is the only way to implement effective interface and change management for effective cause management. Moreover, your resources will only be used in a targeted manner.

We are looking forward to you – look forward to long-term valuable customers.